PROPERTY MANAGEMENT
Everything you need to run your property, yet so simple you’ll be up and running in no time.
FRONT DESK
- Text or email guests directly within the reservation’s window. Customize your property’s templates to save time on repetitive information.
- Change a reservation’s rate and room type on-the-fly. All amounts and taxes are recalculated automatically.
- Easily add or move items between folios. Split payments across folios in a single click.
- Schedule services and send notifications to any hotel staff. Track the status of services to make sure your guests have been taken care of.
OPERATIONS
- Full integration between front desk and operations staff. Send notifications and images for immediate attention.
- Automatically-generated housekeeping activities customized to each booked room’s settings. Housekeeping and service logs let you quickly plan for staffing requirements and individual assignments.
- Personalized dashboard for each staff member. Assigned tasks are easily viewed and accessed for quick attention.
- Products added to a reservation automatically generate services such as their preparation and delivery.
- Quality control notifications to ensure nothing gets missed.
MARKETING
- The integrated Customer Relationship Management (CRM) system lets you seamlessly leverage your property’s entire customer and reservation data into any of your marketing programs.
- Schedule and track email marketing campaigns to increase awareness for new sales and stay in front of your past guests. Choose from any data point such as guests’ home location or personal preferences, holidays or events, and much more to target your best audience.
- Enhance your guests’ experience with automated emails throughout their reservation from booking through checkout.
- Send your guests automated surveys during and after their stay. Choose between quick smiley face feedback surveys to more complete survey forms.
GROUP & EVENT SALES
- Sell room blocks for special events with negotiated rates and terms. As the rooms are booked, the group’s inventory is automatically updated.
- Provide groups with a personalized, memorable code for their guests to use when making a reservation. The code can be entered directly in your website’s booking engine.
- Set up banquet and meeting room offerings complete with catering menu and staff scheduling.
MULTI-PROPERTY MANAGEMENT
- Share guest profiles and reservation history between your multiple properties.
- Roll-up the reporting of all your properties for one complete view of your portfolio’s performance.
- Easily switch between properties to manage each unit’s staffing, rates, and inventory.
- Take advantage of a single PMS solution for maximum economies of scale across your properties.
